FAQ

Shipping, money, etc.:

What is your shipping policy?

See here.

What is your return policy?  Refunds?

If you received a book that is significantly damaged or otherwise sub-par, e-mail us at admin@mathiaskeyfantasy.com with photographic evidence for a refund. Returns will not be accepted.

What about sales tax?

Sales tax is included in the posted price of each item.

Products:

What's the difference between the orange and silver versions of The Sherangivan?

The only difference is the color scheme on the cover.  It's like ordering a white t-shirt versus a blue one.  If you want to order multiple books in different colors without submitting separate orders, just send your color preferences to admin@mathiaskeyfantasy.com.

What is the format of the e-books?

E-books are in the epub format, which is compatible with most readers; a Kindle may not recognize the file unless you e-mail it to your device.  If you would like to test epub on your reader before making a purchase, you can download the free "sample."  If you decide you want the e-book in another format (either because your device doesn't work with epubs or because you have a different personal preference), the file can easily be converted using a program called calibre.

How big is the e-book file?

4.18 MB.

Does the e-book use DRM (Digital Rights Management)?

There is no DRM attached to our e-books.  They are, however, protected by copyright law.  If you want to give an e-book as a gift, please purchase a new copy, as you would with a physical book.